Payments & Refunds

DEPOSIT & PAYMENT POLICIES

For all Domestic tours (United States & Canada)
The deposit for tours to the United States & Canada is $500 per person. If you prefer to pay your deposit using a credit card, the deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Deposits are due at booking. Full payment of the tour fee is due 120 days prior to the tour departure date.

For International tours
The deposit for International tours is $1000 per person. Please refer to the detailed itinerary for specific deposit and payment information. If you prefer to pay your deposit using a credit card, the deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Deposits are due at booking. Second deposits are due 180 days before the start date of the tour. Full payment of the tour fee is due 120 days prior to the tour departure date. 

Cruises and special departures
Each cruise and special departure has its own deposit and payment policy. If you prefer to pay the initial deposit using a credit card, your deposit must be made with MasterCard or Visa at the time of registration. If you would like to pay your initial deposit by check, money order, or bank transfer, your tour space will be held for 10 days to allow time for the VENT office to receive your deposit and completed registration form. All tour payments may be made by credit card (MasterCard or Visa), check, money order, or bank transfer (contact the VENT office for bank transfer information). These include initial deposits, second deposits, interim payments, final balances, special arrangements, etc. Full payment due date varies by departure. Please call the VENT office, 800.328.VENT (8368) or 512.328.5221, or refer to the detailed itinerary for more information.

CANCELLATION & REFUND POLICIES

CANCELLATION BY PARTICIPANT

MORE THAN 120 DAYS PRIOR TO THE TOUR START DATE:

• For United States tours in the 48 contiguous states: A refund of all monies paid will be issued, less 50% of the deposit.
• For tours in all countries other than the United States plus Alaska and Hawaii: A refund of all monies paid will be issued, less 50% of the initial and second deposits.

120 DAYS OR FEWER PRIOR TO THE TOUR START DATE:

• For all tours in the United States and all other countries: No refund will be provided.

OPTIONAL ADD-ONS:

Some tours offer optional add-ons that are designated as non-refundable. Any such add-ons are clearly identified as non-refundable at the time of booking. By selecting and purchasing an optional add-on, the participant acknowledges and accepts its non-refundable status. Fees paid for non-refundable add-ons are not refundable under any circumstances, regardless of when the tour is cancelled.

CRUISES AND SPECIAL DEPARTURES:
Each cruise and special departure has its own cancellation policy. Please contact the VENT office or refer to the detailed itinerary for more information.

Because unexpected events can occur, we strongly recommend the purchase of travel insurance.

CANCELLATION BY VENT
If VENT cancels a tour prior to departure without cause or good reason, VENT will provide the participant a full refund, which will constitute full settlement to the participant.

If VENT cancels or delays a tour or any portion of a tour as a result of any Force Majeure event, VENT will use its reasonable best efforts to refund any payments on the balance of the tour fee to participant; provided that, VENT will have no obligation to provide a participant with a refund and will not be liable or responsible to a participant, nor be deemed to have defaulted under or breached any applicable agreement, for any failure or delay in fulfilling or performing any term of such agreement. A “Force Majeure” event means any act beyond VENT’s control, including, without limitation, the following: (a) acts of God; (b) flood, fire, earthquake, hurricane, epidemic, pandemic or explosion; (c) war, invasion, hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest; (d) government order, law or actions; (e) embargoes or blockades; (f) national or regional emergency; (g) strikes, labor stoppages, labor slowdowns or other industrial disturbances; (h) shortage of adequate power or transportation facilities; and (i) any other similar events or circumstances beyond the control of VENT.

This VENT Cancellation & Refunds policy does not apply to air tickets purchased through VENT or to any special arrangements, such as additional hotel nights, that fall outside of the services described in the tour itinerary.

Victor Emanuel Nature Tours is not a participant in the California Travel Consumer Restitution Fund. California law requires certain sellers of travel to have a trust account or bond. This business has a bond issued by Travelers in the amount of $50,000. CST #2014998-50.

We strongly recommend the purchase of travel insurance to protect yourself.