The coronavirus crisis is among the most serious situations VENT has faced in its 44-year history. Through it all, I emphasize that our main concern is the health and safety of our travelers and employees, as well as our colleagues in the travel industry. For this reason and others, we have cancelled all of our scheduled departures through September 30. For all tours departing after September 30, we will decide no later than six weeks prior to a tour’s start date whether it will be cancelled or will operate. Should you be affected by the cancellation of a tour, I assure you that our Operations team will be in contact with you.
In the spirit of doing what we can to ensure the well-being of our employees, VENT has closed its office here in Austin, Texas and assigned its staff to work remotely from home indefinitely. This is important information for you to have because although the office will be closed, you should know that VENT most definitely remains open for business! In fact, through this crisis, we continue to receive registrations for tours departing in the future, by which time we anticipate the crisis will have abated. As always, you can reach us by email (all of us here still have access to our “@ventbird” email addresses). You can also reach us by phone (512-328-5221 or 800-328-8368). When making a call, you will hear a general greeting, at which time you can reach the voice mailbox of any of our staff members. All of us have the ability to check our voice messages regularly. We will return email and voice messages as promptly as we can, but we ask for your patience as the ongoing situation is causing widespread disruption.
I appreciate your understanding and support. VENT’s success over the past 44 years has been a result of the wonderful people who choose to travel with us and the dedication of our office staff and tour leaders.
Please visit this page in the days and weeks ahead for future updates.
President and CEO
Victor Emanuel Nature Tours